Mail with an occupant or an exceptional address format is delivered as addressed and is not forwarded. Such mail is treated as undeliverable only when the address is incorrect or incomplete or when the mail cannot be delivered for another reason related solely to the address (e.g., a vacant building), as shown in Exhibit 1.4.1, USPS Endorsements for Mail Undeliverable as Addressed. Periodicals publishers are notified when mailpieces with the occupant or exceptional address formats are undeliverable for solely address-related reasons. Mail with a simplified address format is distributed to all deliveries on a route or to Post Office boxholders. Undeliverable mail with any alternative addressing format is disposed of as waste under 507.1.9.1.
Use—Rural and Highway Contract Routes, P.O. Boxholders
The simplified address format ("Postal Customer") may be used on mail only when complete distribution is made to each family (household residence) or boxholder on a rural or highway contract route at any Post Office or to all Post Office boxholders at a Post Office without city carrier service. The following also applies:
- Mailers may use a more specific address, such as "Rural Route Boxholder," for mail intended to all boxholders on a rural route, followed by the name of the Post Office and state. The word "Local," instead of the Post Office and state name, is optional; however the Postal Service recommends using the Post Office and state name for mail not dropshipped directly to a destination delivery unit.
- Mailers may use "Residential Customer" to indicate that delivery is desired to residential addresses only.
- See 703.6.0 for congressional mail.
Use—City Routes, P.O. Boxholders
When distribution is to be made to each active possible delivery on city carrier routes or to each Post Office boxholder at a Post Office with city carrier service, the addressee's name; mailing address; and city, state, and ZIP Code may be omitted from the address only on pieces mailed as official matter by agencies of the federal government (including mail with the congressional frank prepared under 703.6.0); any state, county, or municipal government; and the governments of the District of Columbia, the Commonwealth of Puerto Rico, and any U.S. territory or possession listed in 608.2.0. The requirement for distribution to each stop or Post Office boxholder may be modified for congressional mail under 703.6.0. The following also applies:
- Only these forms of address may be used instead of the addressee's name and address:
- "Postal Customer" (delivery desired at all addresses).
- "Residential Customer" (delivery desired at residential addresses only).
- "Business Customer" (delivery desired at business addresses only).
- At least 10 days before the mailing date, the mailer must submit a sample mailpiece and the following information to the entry office postmaster (in response, the mailer receives a mailing schedule that must be followed):
- Proposed mailing date.
- Total number of pieces being mailed.
- Method of postage payment.
- Names of all city delivery Post Offices to receive any of the mailing and the number of pieces for each.
Mailers must prepare letter-size pieces in trays. Mailers must prepare flat-size pieces and irregular parcels in carrier route bundles in sacks or directly on pallets. Bundles, sacks, or trays may be placed on 3-digit, 5-digit, or 5-digit scheme pallets under 705.8.10. In addition to the required simplified address, each bundle must bear a facing slip showing the desired distribution (for example, 5-digit ZIP Code and route number) or the top piece of each bundle must include the route number and ZIP Code. Mailers may obtain delivery statistics for routes as described in 509.1.0. The following also applies:
- All pieces must be in the same processing category.
- Mailers must mark pieces according to 102, 202, 302, or 402.
- Mailers must prepare all pieces for the same carrier route in bundles of 50, so far as practicable. If the pieces are bundled in quantities other than 50, mailers must show the actual number of pieces on the facing slip or on the top piece of the bundle.
- If selective distribution is desired, the mailer must include enough pieces to cover the routes selected.
Postage must be paid with permit imprint, meter indicia, precanceled stamps, or other authorized methods not requiring cancellation, according to the standards for the class of mail.
Use of Occupant Address
The occupant address format ("Postal Customer" or "Occupant," "Householder," or "Resident") may be used to address mail selectively to a rural route and box number, a specific street number, or a specific Post Office box number without using the addressee's name:
2711 ORDWAY ST NW APT 204
WASHINGTON DC 20008-5036
Use of Exceptional Address
The exceptional address format ("Jane Doe or Current Resident" or "Jane Doe or Current Occupant") may be used on any mail except mail types listed in 3.1.2. The word "Current" is optional. The order of the words may be reversed (e.g., "Current Resident or Jane Doe" rather than "Jane Doe or Current Resident").
The exceptional address format must be placed in the address block, with the following exceptions:
- If all the current resident/occupant information cannot be placed on the first or second line of the address, the exceptional address format may be placed no more than 3/4 inch above the address block.
- If an optional endorsement line (OEL) is used, the mailer may elect to place the exceptional address format above the OEL. In these cases, the exceptional address format must be at least 1/2 inch, but not more than 3/4 inch, above the optional endorsement line. If a window envelope is used with an OEL, the exceptional address information may be printed either in the area on the insert showing through the window or on the envelope above the window.